Shipping policy

Order processing and dispatch

The TC SSL Shelf is either in stock or made to order. When stock is low, production can take up to two weeks before dispatch. This production time is separate from the carrier's delivery time.

Shipping charges

The customer pays shipping. Available services, delivery estimates, and charges are shown at checkout using the delivery address and order details. Choose the service that best matches your preferred speed and price.

Delivery estimates

Carrier estimates begin after the order is dispatched and are not guaranteed. Weekends, holidays, severe weather, customs, and carrier delays can extend delivery time. You will receive an order confirmation after purchase and a shipping confirmation with tracking when the order is dispatched.

Addresses

Enter a complete and accurate delivery address, including unit or suite information. If you notice an error, email accounts@tc.agency immediately with your order number. We cannot guarantee an address can be changed after fulfilment begins. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

International orders

We ship only to destinations offered at checkout. Import duties, taxes, brokerage charges, or other destination fees are the customer's responsibility unless checkout specifically states that duties are prepaid.

Lost or damaged shipments

If tracking shows no movement for an unusual period, or the parcel arrives damaged, email accounts@tc.agency with your order number and photos where relevant. We will work with the carrier and help resolve the claim. Do not discard damaged packaging until the claim is complete.

Questions

Contact accounts@tc.agency before ordering if you need delivery by a specific date.