Refund policy

FINAL SALE

All TC SSL Shelf sales are final. We do not accept change-of-mind returns or exchanges.

FAULTS AND TRANSIT DAMAGE

If your item arrives damaged, incorrect, or has a genuine manufacturing defect, email accounts@tc.agency within 7 days of delivery. Include your order number, clear photos or video of the item and packaging, and a short description of the issue. Keep the item and packaging until the claim is resolved; do not send anything back unless we ask you to.

If we approve the claim, we may replace or repair the item, issue store credit, or refund the purchase price, as appropriate. We may not require the faulty item to be returned. We pay replacement shipping for an approved manufacturing fault or transit-damage claim.

NOT COVERED

Damage caused by misuse, overloading, impact, heat, chemicals, modification, incorrect installation, ordinary wear and tear, or use outside the product’s intended purpose is not a manufacturing defect. Normal 3D-print characteristics—including layer lines, minor texture differences, and slight colour variation—are not defects.

CONSUMER RIGHTS

Nothing in this policy excludes rights or remedies that cannot be excluded under applicable consumer law.